Privacy Policy
Last updated: April 18, 2026
What We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Contact details — name, address, billing/shipping address, phone number, email
- Financial information — payment card details, transaction history, payment confirmation
- Account information — username, password, preferences and settings
- Transaction information — items viewed, carted, wishlisted, purchased, returned or cancelled
- Communications — information you share when contacting our support team
- Device information — browser, IP address, network connection, unique identifiers
- Usage information — how and when you interact with our website
Where We Get Your Information
- Directly from you — when you create an account, shop, or contact us
- Automatically — through cookies and tracking technologies when you use our site
- From service providers — who help us operate the store on our behalf
- From partners or third parties — where permitted by law
How We Use Your Information
- To fulfil your orders — processing payments, shipping, returns and exchanges
- To personalise your experience — recommending products, remembering preferences
- For marketing — sending promotional emails and showing relevant ads (you can opt out anytime)
- For security — detecting fraud, protecting your account, keeping the store safe
- To communicate with you — customer support, order updates, account notifications
- For legal compliance — responding to legal requests and enforcing our policies
Who We Share It With
- Shopify and service providers who help us run the store (payments, logistics, analytics)
- Business and marketing partners for advertising purposes — they operate under their own privacy policies
- Third parties you direct us to, such as when using social login or requesting delivery
- Affiliates within our corporate group
- Relevant parties in business transactions like mergers, or when required by law
Our Relationship with Shopify
Our store is hosted by Shopify. Information you submit is shared with Shopify to provide and improve the services we offer you. You can learn more at the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.
Children's Data
Security & Retention
We take reasonable steps to protect your information, but no system is 100% secure. We recommend not sharing sensitive information over unsecured channels. We retain your information for as long as necessary to provide our services, fulfil legal obligations, and resolve disputes.
Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
Access / Know
Request access to the personal information we hold about you.
Delete
Request that we delete your personal information.
Correct
Request that we correct inaccurate information we hold about you.
Portability
Request a copy of your data or ask us to transfer it to a third party.
You may also opt out of marketing emails at any time using the unsubscribe link in any email we send.
Complaints & International Transfers
If you have concerns about how we handle your data, please reach out to us directly. We may transfer and store your information outside your country. Where required, we use recognised transfer mechanisms such as Standard Contractual Clauses to ensure your data is protected.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.