Return Policy
We stand behind everything we sell.
At Veloura, we only stock products we genuinely believe in. But if something isn't right for you — whether it's the wrong fit, a change of mind, or a defective item — we'll sort it out. Your satisfaction isn't just a policy, it's our standard.
How It Works
Contact Us Within 30 Days
Email us at hello@velourapro.co.za within 30 days of receiving your order. Tell us your order number and the reason for your return — no lengthy explanations needed.
We Confirm & Send Instructions
Our team will respond within 24 hours with a confirmation and simple return instructions. We'll make the process as easy as possible.
Ship It Back
Send the item back in its original condition and packaging. Once we receive it, we'll inspect it and process your refund or exchange within 3–5 business days.
Get Your Refund
Your refund will be issued to your original payment method. You'll receive an email confirmation once it's been processed. Banks may take 3–7 days to reflect the amount.
Refunds
Full refund to your original payment method within 3–5 business days of us receiving your return. No restocking fees, ever.
Exchanges
Want a different product instead? We're happy to exchange. Just let us know when you reach out and we'll sort it out.
Damaged Items
Received something damaged or defective? We'll send a replacement immediately at no cost to you. Just send us a photo.
Return Shipping
Return shipping costs are covered by the customer unless the item is defective or we made an error with your order.
Items Not Eligible for Return
- Items returned after 30 days of delivery
- Products that have been used, opened or damaged by the customer
- Items without original packaging
- Sale or discounted items marked as final sale