Privacy Policy

Last updated: April 18, 2026

Veloura operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase. Please read this carefully — by using our services, you acknowledge and understand this policy.

What We Collect

Contact details — name, address, billing/shipping address, phone number, email
Financial information — payment card details, transaction history, payment confirmation
Account information — username, password, preferences and settings
Transaction information — items viewed, carted, wishlisted, purchased, returned or cancelled
Communications — information you share when contacting our support team
Device information — browser, IP address, network connection, unique identifiers
Usage information — how and when you interact with our website

Where We Get Your Information

Directly from you — when you create an account, shop, or contact us
Automatically — through cookies and tracking technologies when you use our site
From service providers — who help us operate the store on our behalf
From partners or third parties — where permitted by law

How We Use Your Information

To fulfil your orders — processing payments, shipping, returns and exchanges
To personalise your experience — recommending products, remembering preferences
For marketing — sending promotional emails and showing relevant ads (you can opt out anytime)
For security — detecting fraud, protecting your account, keeping the store safe
To communicate with you — customer support, order updates, account notifications
For legal compliance — responding to legal requests and enforcing our policies

Who We Share It With

Shopify and service providers who help us run the store (payments, logistics, analytics)
Business and marketing partners for advertising purposes
Third parties you direct us to, such as when using social login or requesting delivery
Affiliates within our corporate group
Relevant parties in business transactions like mergers, or when required by law

Our Relationship with Shopify

Our store is hosted by Shopify. You can learn more at the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

Children's Data

Our services are not intended for children. We do not knowingly collect personal information from minors. If you believe your child has provided us with their data, please contact us and we will delete it promptly.

Security & Retention

We take reasonable steps to protect your information, but no system is 100% secure. We retain your information for as long as necessary to provide our services, fulfil legal obligations, and resolve disputes.

Your Rights

Access / Know

Request access to the personal information we hold about you.

Delete

Request that we delete your personal information.

Correct

Request that we correct inaccurate information we hold about you.

Portability

Request a copy of your data or ask us to transfer it to a third party.

You may opt out of marketing emails at any time using the unsubscribe link in any email we send.

Complaints & International Transfers

If you have concerns about how we handle your data, please reach out to us directly. We may transfer and store your information outside your country using recognised transfer mechanisms.